Tips and instructions

After successful payment for the order in the online store, you will receive information about the order number in your e-mail box. After the order is shipped from the online store, the order will be assigned a tracking number, which will be sent to you by the carrier who will deliver the order in the country of purchase.

For European countries it is necessary to register the tracking number, which is provided by the carrier during delivery from the store to our warehouse. Warehouse employees do not identify the goods by the order number from the store, so it is not necessary to register it.

The exception is orders on Allegro, often the buyer has only the order number. In this case, it is necessary to enter it for identification at acceptance. 

We inform you that when ordering from such stores as:

Zara, H&M, Mango, Massimo Dutti, Pull and Bear, Stradivarius, - orders can be divided into several separate parcels. This is due to the fact that the store may not have the entire order in stock. Please check this information with the store's support team before creating an order.

When a store divides an order into several parts, the owner of the order must register each part for correct scanning by the warehouse. For example, when splitting an order into two parcels, you need to register two orders with the same number: 123456789 123456789-1

If you want to deliver the split order in one parcel, you need to combine the items in the cabinet at checkout, selecting them with checkmarks to create a shipment.

If parcels are delivered from other countries to our warehouses, the track number may change in each country local carrier number. In this case you need to use the option to edit the track number in your personal cabenet (Pencil) before it arrives at our warehouse address.

If the seller did not provide a tracking number or sent the item by a service that does not provide a tracking number, you must enter your order number and let us know in the Comment field.

* The company is not responsible for goods that arrive to us without the last name on the package/box or without the tracking number of the courier service in the country of purchase.

1. In the cabinet click on “Add RB track”
2. Enter the Track-code of the parcel. Choose a convenient for you outlet. Select the Recipient. Write a comment (whatever you think is appropriate for the processing of the parcel).
3. If necessary, select Additional options and further actions with the parcel.
4. Fill in the Parcel Composition section:
5. Link to the product is required!
6. Click “Save”.

 It is necessary to specify the reference value in Polish zloty. For conversion you can choose any online currency converter.

We have prepared a complete list of goods that are prohibited from being shipped under the rules of international transportation. Remember that each country has its own restrictions on specific groups of goods. Also note that there is a category of goods that can be sent by land transportation, but are prohibited to be sent by air.

If you have any doubts about the authorization to ship a particular product, please contact our support team (contacts are available on the last page of the app). We will be happy to advise you.

We do not ship prohibited items: weapons, narcotics, psychotropic or explosive, flammable or other dangerous substances not authorized by the Universal Postal Convention and the national laws of the countries of submission and the specific country of destination. Failure to comply with parcel regulations may result in criminal or administrative penalties in both the sending and receiving countries.

Please note that customs can check any parcel, so it is the recipient who is responsible for the truthfulness of the information in the declaration and the contents of the parcel.

You can familiarize yourself with the list of prohibited goods in the application when registering your order.